Scott Gauvin

Practicing At Failure Is A Good Thing

Interesting perspective on the value of taking planned risks as a means of building an organization’s capacity for change. A business that can stomach failure is better prepared to face and manage the change it won’t always be able to see coming. Even better than that, this kind of company will be less afraid to consider change on a day to day basis which will naturally give rise to […]

Surprising habit of highly successful companies

The secret to success according to Bill Taylor of Fast Company, the man who has covered many of the great organizations of our time:
“But the most successful companies care more than everyone else — about customers, about colleagues, about how the organization conducts itself in a world with endless opportunities to cut corners and compromise on values.  You can’t be special, distinctive, compelling in the marketplace unless you’ve built […]

Great company culture doesn’t happen by accident

Pixar’s focus on culture reminds us of how explicitly an organization’s structures and activities can impact its behaviors and attitudes and the significant role company values play in driving employee engagement. A great read for those that are looking to better understand the power of culture and reconcile the mindful effort it takes to cultivate and sustain – even among an employee pool of high performers. Unsure about how […]

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    How should you improve your business? Ask your worst customers.

How should you improve your business? Ask your worst customers.

Customer insight is one of the most important elements of a successful business model. Given the direct impact this relationship has on your success, customer insight should guide every initiative launched in the name of growth. Too many organizations don’t check in enough with their customers, understand their needs and how well they are being met. As a result, they make changes to their business model that don’t result […]

Poor Performance Is Often About Poor Process

Cuts in headcount are too often made with short term goals in mind. Somehow those with traditional management views consider this among the easier tacts to take when looking at cutting costs. I will grant them that it is one of the faster solutions in that regard. I would hope that these layoffs represent a last resort for Levis Strauss. I imagine that if they are truly experiencing a […]

CEO’s Brand New Bag

Ironic how the act of being transparent is considered “radical” in business yet is a sign of integrity for the individual. At least the paradigm is changing, and the skill set of more CEO’s today is less Great and Powerful Oz and more Thoughtful Connector, Synthesizer and Communicator. 

 

http://www.inc.com/john-brandon/5-lessons-in-radical-leadership-from-the-quick-and-nimble-author.html

What are you empowering employees to do?

I agree that Nordstrom’s market defining customer service is as this article suggests, the result of employees empowered by automony which is tempered by standards. But to have this kind of impact, standards can’t be created in a vacuum. And this level of service doesn’t happen by accident.

 

I believe this level of service and the standards that enable it, wouldn’t be as distinctive or impactful if they did not […]

5 Employee Engagement Sins

Harvard Business Review’s article, “Storytelling That Moves People” , has resurfaced again recently. Though it’s been over 10 years since it was first published, I’m struck by its still very relevant message and how eloquently interview subject, writer and director Robert McKee, describes both the components and power of a good story as well as the qualities of a good storyteller. Organizations are desperately in need of both. Employee […]