Operations

Maximizing Business Performance

Last night I spoke at the Armenian Business Networking summer event on Maximizing Workplace Performance, how behavior, not just product or process is the predictor of business success. Whether you are a large business or startup the fundamentals of how to engage people are the same.
 

To download a copy of the presentation click here

Waste Hiding in Plain Sight

If you’re in the Chelmsford area tomorrow, I’ll be presenting my thoughts on how conflict creates waste in the organization and how that – not just process – is ultimately what derails performance.The ASQ Merrimack is hosting the event. Check it out HERE. 

Behavior – Not Just Process

I had the good fortune of attending and presenting at AME’s annual conference in Jacksonville last week. As is custom, the event provided a myriad of learning opportunities that I am pleased to say included more emphasis on how organizational culture impacts Continuous Improvement. I think more education, case studies and opportunities to explore the complex people side of the Continuous Improvement equation will have a huge impact on […]

Conflict is the Root of All Waste

Earlier this month, I was a speaker at the Lean Systems Summit in Portland, Maine. The focus of my presentation was conflict – namely that its existence is what drives waste. Though I’ve shared a link to my PowerPoint, it was mostly a guide to help focus listeners around key ideas and feels a little bare without my narrative. So, below is an overview of the talk’s main points.
 
The […]

What Safety Incidents Say About Your Organization

An organization’s record of safety incidents represents more than a measure of how cautious its employees are in high risk environments or with high risk materials. This metric also directly corresponds to an organization’s values, management philosophy and priorities, employee engagement and culture as well as productivity (cost, quality, delivery) issues.

 

Isolated incidents aside, the recurrence of unsafe practices is not simply a story of individual or human error specifically. […]

Speaking At Lean Systems Summit

 If you’re interested in learning more about why Continuous Improvement doesn’t stick (and getting it to) check out my session at the Lean Systems Summit: Conflict Is The Root Of All Waste

 

I’ll be speaking on August 8th and would love to meet up if you plan on attending. 

 

Check out the event overview here.

 

Check out the post event comments and presentation here.

 

 

 

5 Characteristics of High Performing Workplaces

As featured in the June 2014 issue of Effective Flow Magazine: 

 

 

 

It’s the elusive goal behind every Continuous Improvement initiative: Every organization wants to become a high performing workplace. But what does this entail? How does one go about achieving it? How long does it take? I’ve spent my career answering these questions.

 

I have read countless tomes on the subject of business success and how to achieve it, benefited from […]

Funding for Employee Training

If budget prevented you from attending our last Fundamentals of Change workshop good news: For qualified organizations, the Massachusetts Executive Office of Labor and Workforce Development (EOLWD) will grant up to half the cost of this training through their Express program.The EOLWD believes in FCC’s impact on the leadership and team building skills necessary to drive change and performance. Approved companies could get funding to kick off training in […]