Fundamentals of Change: Communication

When companies tackle CI, they typically do so with the physical implications of waste in mind: Inventory, space, materials, time and human capital. But an insidious waste undermines value even more significantly and pervasively: Unresolved conflict.

 

To successfully implement Lean and manage the emotional “muda” that bottlenecks progress, individuals must learn to identify and better address the conflict that drives waste in the first place.

 

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CONFLICT = WASTE

Behavior, not just process is to blame for loss of productivity. Common symptoms of unresolved conflict include:

 

 – Territorial managers

 – Chronic pain between departments 

  – Low morale / pent up anger

 – Failure to use / learn new systems 

 – Failure to progress with performance goals, missing deadlines

 – Failure to address and resolve known issues

 

Understanding the relationship between an organization’s structures, activities and prevailing behaviors and attitudes (SABA) is key to unlocking performance potential. The first step in that journey is learning to better recognize how individuals including you express their needs through their behavior.

 
Think you know what this is an example of?
Your perspective of this scenario is a reflection of how you see and solve problems, interpret and manage team behavior and go about affecting change.

 

 

HIGH PERFORMING HOW-TO

Macresco has partnered with acclaimed manufacturer Barry
Wehmiller (BW) to offer a workshop focused on the communication dynamic and how it drives our ability to identify and interpret behavior, effectively communicate, decipher need and manage conflict.

 

Inspired by BW’s unique culture (recently profiled in Simon Sinek’s latest book, Leaders Eat Last) this three-day program has led individuals across organizations to better self awareness and accountability. It has been attended by some of the United States’ highest ranking military, executives and thought leaders as well as the people on the front lines of their organizations.

 

 

NEXT WORKSHOP : TBD |

Location: Boston, MA | REGISTER HERE

 

WHY THIS MATTERS:

  • You play a role in creating conflict – one you’ll learn to diminish to more easily achieve your goals.
  • The ability to identify and address the unresolved conflict that underpins the waste in your organization will help to more effectively eliminate it and prevent it from returning.
  • Better managing the stress, anxiety and miscommunication that stall many change and CI initiatives = a more balanced, engaged  and high performing team.
  • Supports the development of the high performing culture necessary to drive and sustain improvements and the investment in them.

 

  

PROGRAM HIGHLIGHTS:

DISC
Discover your personal communication profile while learning about core behavioral tendencies in others. This module helps participants appreciate the diverse contributions that team members bring to the table and enhances the relationships that are central to life at work.
Communication Cycle
The elements of the communication cycle and the roles nonverbal communication and listening skills play in developing strong interpersonal relationships.
Nonverbal Communication
Participants learn that words are just one component of many that convey messages to others. A large portion of one’s personal communication is expressed through nonverbal communication such as posture, gestures, facial expressions and speaking tone.
Reflective Listening
Experience how listening empowers people to help others improve relationships and increase the opportunity for personal and team achievement.
Effective Confrontation
The common misgivings surrounding confrontation and how to positively and respectfully address issues with others that create change and enable people to truly get their needs met.
One to Others
Applying insight post the course, as well as, how to apply the principles and practices taught within the course into your group, team or family.
Transition
Participants connect the key ideas of the course to their personal practice, discuss expectations regarding resetting their relational default modes and anticipate the post-class re-entry process.