Values

What are you empowering employees to do?

I agree that Nordstrom’s market defining customer service is as this article suggests, the result of employees empowered by automony which is tempered by standards. But to have this kind of impact, standards can’t be created in a vacuum. And this level of service doesn’t happen by accident.

 

I believe this level of service and the standards that enable it, wouldn’t be as distinctive or impactful if they did not […]

By |Culture, Employee Engagement, Mission, Performance, Values, Vision|
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Dispelling Performance Myths

I believe that everyone comes to work every day to do his or her best. Sometimes life and work can get in the way, but I believe that in general, when people are given a chance to “do good” they step up to the challenge.

 

I didn’t always think this way. In all of my years of observing the way organizations went about improving performance, management consistently placed the blame on […]

By |Business Model, Culture, Employee Engagement, Mission, Organizational Development, Strategy, Values, Vision|
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